Appointments: 409-763-2452

Office FAQs

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Appointment FAQ's

Do you offer same-day appointments?

In some cases we are able to see patients on the same day that they call. This is decided on a case by case basis, and is dependent upon our schedule and the availability of our practitioners and support staff.  The same applies to walk-in patients. 

I would like to have a mole removed. Can that be done at my first visit?

In most cases, no. Mole removals can be time consuming and therefore will most likely need to be completed at your next visit. Your initial appointment is to address your concerns and discuss treatment options with you, as well as evaluate the mole to determine the length of time needed to remove it.

Can I wear make-up to my appointment?

Yes, unless it is the skin on your face that needs to be evaluated. Also, if you are having a microdermabrasion treatment or chemical peel, you will be asked to wash your face prior to the treatment.

If I am running late for my scheduled appointment will I still be seen?

Our policy states “if you are going to be more than 10 minutes late for your appointment, it is likely you will be rescheduled.” However, please call the office if you are going to be late and we can let you know if we can possibly accommodate you.

How long will my appointment take?

This will depend on your concerns when you come in as well as any needed tests or treatments. We will spend as much time as needed to address all of your concerns and questions.

Billing FAQ's

Do you use the pathology lab as indicated by my insurance?

Almost always. However, if the provider needs a more definitive diagnosis or a second opinion, your specimen may be sent to another pathologist that may be considered “out of network” by your insurance provider. Please call our office with any questions or concerns.

Why did I get a separate explanation of benefits for my pathology?

Specimens obtained from our office are sent to our laboratory (Dermopath Laboratories, LLC) which will bill separately for pathology services to your insurance company

Do I have to pay a co-pay at my follow-up appointments?

We require any applicable co-pays to be paid at each visit, regardless of the reason for the visit. This is also required by the insurances we are contracted with. If it is determined, after submitting the claim to insurance, that no co-pay was needed, we are happy to refund the co-pay as long as there is no outstanding balance on the patient’s account.

Do you offer payment plans for account balances?

These are considered on an individual basis. Please contact the billing office to discuss your options.

General FAQ's

Do you return messages on the same day?

If you are experiencing an emergency please call 911 or go to the closest emergency room. If you are calling to schedule an appointment, we make every effort to call back on the same day. If you need to speak with a nurse regarding questions, prescription refills and pathology results, please allow 24 hours for a nurse to call back. If you feel you need to speak to someone quickly, please call our office and press “0.” This will direct you to the receptionist who can assist you.

Do you offer light or laser treatment?

No, we do not offer light or laser treatment.

Why do I need to fill out paperwork each year?

This will help us to keep the most current information on file for you so that we may file your claims correctly and do not have to request information from you at a later date. This will also keep us compliant with the guidelines set by Medicare and the private insurance companies with whom we are contracted.

Do you offer free consultations?

We do not offer free consultation, but we are happy to bill your insurance for the office visit. If there is no insurance, you will be responsible for the balance.

Do I need a referral to see a dermatologist?

This would be insurance specific. Please check with your insurance if you are unsure.

Medical Assistant FAQ's

How long will it take to get my pathology results?

5 to seven days in most cases. In most cases, it's better if you call to obtain your results. If there was an unexpected diagnosis, we would contact you, but if you don't hear from us inone week, please call our office.

If I need a prescription refill what do I do?

You can either contact your pharmacy and they can request a refill from us, or you can call our office. When calling our office, leave your name with spelling, daytime phone number to reach you, the patient’s date of birth and name with spelling (if you are not the patient) and the medication being requested. Please allow a medical assistant 24 hours to return your call.

How long before my acne clears up?

That is dependent upon the treatment you and your provider decide on as well as how your body responds to that treatment. It will also depend on how consistent you are in complying with the treatment plan. In most cases, noticeable results will not be seen for at least six weeks.

Patient FAQ's

Can I be seen if I don’t have insurance?

Yes, we accept cash patients. There alse are some services (such as skin tags and other benign conditions) that cannot be billed to insurance and need to be paid with cash. Please call our office 409-763-2452 if you want to have an estimate of our charges.